Privacy Policy

LEGAL & POLICIES

Last Updated: September 2026

Welcome to The Plush Barn.

The Plush Barn provides mobile plush-stuffing experiences, event activations, personalised plush products, accessories and related products and services throughout the United Arab Emirates.

This page contains important information regarding our company, website terms, privacy practices, bookings, payments, cancellations, online purchases and other policies applicable when interacting with The Plush Barn.

By using our website, submitting an enquiry, placing an order or booking our services, you acknowledge that you have read and understood the policies below.

1. COMPANY INFORMATION

Brand / Trading Brand: The Plush Barn
Legal Entity: Evolis Consulting FZ-LLC
Legal Form: Free Zone Limited Liability Company (FZ-LLC)
Licensing Authority: Ras Al Khaimah Economic Zone Authority (RAKEZ)
Country of Registration: United Arab Emirates

Commercial Licence No.: 5038918
Commercial Activity: Toys & Games Trading

Media Licence No.: 17008998
Activity: Exhibition Organization and Management

Services Licence No.: 47029927

Registered Address:
Evolis Consulting FZ-LLC
SBAM0407, Compass Building
Al Shohada Road
Al Hamra Industrial Zone – FZ
Ras Al Khaimah
United Arab Emirates

Website: www.theplushbarn.ae
Email: hello@theplushbarn.ae
Telephone / WhatsApp: +971 58 601 6177

The Plush Barn is a brand operated by Evolis Consulting FZ-LLC.

2. OUR COMMITMENT TO PRIVACY

The Plush Barn respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains what information we may collect when you visit our website, contact us, make an enquiry, place an order, book an event or otherwise interact with The Plush Barn.

We only collect information that is reasonably required to provide our products and services, communicate with our customers, process bookings and payments, improve our services and comply with applicable legal obligations.

3. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

Your name
Email address
Telephone or WhatsApp number
Billing information
Delivery address
Event address or venue
Event date and time
Type of event
Number of guests or children attending
Names or information required for personalised products
Product and plush preferences
Messages and correspondence sent to us
Information submitted through website enquiry forms
Order and payment information
Website usage and technical information such as browser type, device type, IP address and cookies

Where a booking relates to a child, we ask parents, guardians or authorised event organisers to provide only the information necessary for us to deliver the requested service.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

Respond to enquiries
Prepare quotations and proposals
Manage event bookings
Reserve plush toys and products
Process orders
Arrange delivery
Process or confirm payments
Contact you regarding your booking or order
Provide customer support
Produce personalised products requested by you
Improve our website and services
Maintain internal accounting and business records
Detect or prevent misuse or fraudulent transactions
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted or where you have chosen to receive them

We do not sell your personal information to third parties.

5. PAYMENT INFORMATION

Payments may be processed through banks, payment-link providers, card-processing providers or other authorised payment service providers.

The Plush Barn does not necessarily receive or store your complete card information when payments are processed through an external payment provider.

The payment provider's own privacy policy and terms may also apply to your transaction.

6. SHARING YOUR INFORMATION

Where reasonably necessary to provide our services, information may be shared with selected service providers, including:

Payment processors
Delivery or courier companies
Website and hosting providers
IT and software providers
Accounting or professional service providers
Event partners or suppliers where necessary to fulfil your booking

We only share information reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, regulation, court order or competent UAE authority.

7. PHOTOS & EVENT CONTENT

The Plush Barn may photograph or record its installations, products and event setups for portfolio, website or social-media purposes.

We will aim to obtain appropriate permission before intentionally using identifiable images of children for promotional purposes.

Event organisers, parents or guardians who do not wish a child to appear in photographs or video should inform our team before or during the event.

Where photography or videography is organised by the client, venue or another supplier, their own privacy policies and responsibilities apply.

8. COOKIES

Our website may use cookies and similar technologies to operate correctly, understand visitor behaviour, remember preferences and improve the website experience.

Third-party services integrated into the website may also place cookies according to their own policies.

Where required, visitors may be given the option to manage non-essential cookies.

Browser settings may also be used to block or delete cookies, although some website functionality may be affected.

9. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and accounting records, responding to disputes and meeting applicable legal obligations.

10. YOUR INFORMATION

If you would like to request access to, correction of or deletion of personal information held by us, you may contact:

hello@theplushbarn.ae

Requests will be handled subject to applicable UAE laws and any legal or business record-keeping obligations that require certain information to be retained.

TERMS & CONDITIONS

11. GENERAL

These Terms & Conditions apply to services and products supplied by The Plush Barn, including:

Private events
Birthday parties
Corporate events
Brand activations
School and nursery events
Hotel and venue activations
Markets and pop-ups
Plush-stuffing experiences
DIY Plush Experience Boxes
Plush toys
Clothing and accessories
Personalised products
Other related products and services

Specific quotations, invoices, proposals or agreements supplied for an event may contain additional conditions. Where applicable, those booking-specific terms form part of the agreement between the client and The Plush Barn.

12. EVENT BOOKINGS

An enquiry does not constitute a confirmed booking.

Event dates may initially be placed on a provisional or soft hold. A booking is considered confirmed only once the required booking deposit or payment has been received and confirmation has been issued by The Plush Barn.

Dates remain subject to availability until payment is received.

13. BOOKING DEPOSIT

Unless otherwise agreed in writing, a 50% booking deposit is required to secure an event booking and reserve the required plush products.

The booking deposit is non-refundable.

The remaining balance must normally be paid no later than seven days before the event, unless otherwise agreed in writing.

For bookings made close to the event date, The Plush Barn may request full payment at the time of booking.

The Plush Barn reserves the right not to attend or provide an event where the required payment has not been received by the agreed deadline.

14. EVENT CHANGES

Any requested changes to:

Event date
Event time
Venue
Guest numbers
Plush selection
Personalisation
Event format
Additional services

must be communicated as early as possible.

Changes are subject to availability and may result in additional charges.

We cannot guarantee that changes requested after products have been ordered, reserved, printed or personalised can be accommodated.

15. CANCELLATION BY THE CLIENT

If a client cancels an event after confirmation, the booking deposit remains non-refundable.

Any additional refund or credit relating to payments above the deposit will depend on:

How close the cancellation is to the event
Whether stock has already been allocated or ordered
Whether products have been personalised
Whether external suppliers have been booked
Costs already incurred by The Plush Barn

Any approved credit, rescheduling or refund outside the non-refundable deposit is at the discretion of The Plush Barn unless otherwise required by applicable law.

16. RESCHEDULING

Where possible, we will try to accommodate requests to reschedule an event.

Rescheduling is subject to:

Availability of The Plush Barn
Availability of staff and equipment
Availability of the selected plush products
Venue availability
Any supplier costs already incurred

A change of date is not automatically guaranteed.

If significant costs have already been incurred for the original booking, these may need to be paid separately.

17. CANCELLATION BY THE PLUSH BARN

In the unlikely event that The Plush Barn is unable to provide a confirmed service due to circumstances within our reasonable control, we will aim to offer an alternative date, suitable alternative arrangement or an appropriate refund for the service we are unable to provide.

The Plush Barn will not be responsible for indirect losses arising from cancellation.

EVENT REQUIREMENTS

18. VENUE & ACCESS

The client is responsible for ensuring that the venue permits the booked activity and that sufficient space and access are available.

Where machine stuffing is booked, appropriate access to the setup area and a suitable electrical connection must be available.

Any venue access restrictions, loading restrictions, security requirements, permits or special setup conditions should be disclosed before the event.

Additional costs resulting from undisclosed venue restrictions may be charged to the client.

19. SETUP

The Plush Barn requires sufficient time before the event to unload, prepare and safely set up the experience.

The client should ensure that the agreed event area is accessible at the agreed setup time.

Delays caused by venue access, security, other suppliers or circumstances outside our control may reduce the operating time available at the event.

20. CHILD SUPERVISION

The Plush Barn provides an interactive entertainment experience but does not provide childcare services.

Children remain under the responsibility and supervision of their parent, guardian, host, school, nursery, event organiser or other responsible adult at all times.

Our staff are present to facilitate the plush-making experience and should not be considered responsible for the general supervision of children attending an event.

21. AGE & PRODUCT SAFETY

Our experiences are generally intended for children aged 3 years and above, unless otherwise specifically stated.

Some accessories, clothing, stuffing components or add-ons may contain small parts and may not be suitable for very young children.

Parents and guardians should supervise younger children and ensure that products are used appropriately.

Products should be inspected periodically for damage or loose components.

22. ALLERGIES & SPECIAL REQUIREMENTS

Clients should notify us in advance of any relevant allergies, accessibility needs or other requirements that could affect participation.

While reasonable care is taken when selecting and handling products, The Plush Barn cannot guarantee that an event environment or third-party venue will be completely free from allergens.

PRODUCTS & ONLINE ORDERS

23. PRODUCT IMAGES

We aim to display our products as accurately as possible.

However, colours may appear slightly different depending on screen settings, photography and lighting.

As many of our plush products and outfits are produced in different batches, minor variations in colour, stitching, fabric, shape, size or finish may occur.

Such minor variations do not normally constitute a product defect.

24. PRODUCT AVAILABILITY

All products and designs are subject to availability.

If an item becomes unavailable after an order has been placed, we will contact the customer and may offer:

A replacement product
An alternative design
Store credit
A refund for the unavailable item

depending on the circumstances.

25. PERSONALISED PRODUCTS

Products printed, customised, embroidered, written on or otherwise personalised specifically for a customer are made to order.

Because personalised products cannot normally be resold, cancellations, exchanges or returns may not be available once production or personalisation has begun, except where the product is defective or where otherwise required under applicable UAE law.

Customers are responsible for checking names, text, logos, dates and other customisation details before approving personalisation.

The Plush Barn is not responsible for errors contained in information approved or supplied by the customer.

26. CUSTOMER-SUPPLIED LOGOS & DESIGNS

Where a customer provides a company logo, artwork, photograph, wording, character or other design for printing or personalisation, the customer confirms that they have the necessary permission or rights to use that material.

The Plush Barn is not responsible for intellectual-property claims resulting from materials supplied by the customer.

DELIVERY POLICY

27. DELIVERY

Delivery availability, fees and estimated delivery times are communicated during checkout or when confirming an order.

Delivery times are estimates and may be affected by:

Courier delays
Incorrect address information
Customer availability
Public holidays
Weather conditions
High-demand periods
Circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact number.

28. FAILED DELIVERY

If a delivery cannot be completed because incorrect information was provided or nobody is available to accept the order, an additional delivery charge may apply for another delivery attempt.

RETURNS, DAMAGED ITEMS & REFUNDS

29. DAMAGED OR INCORRECT PRODUCTS

Please inspect products promptly after delivery.

If an item arrives damaged, defective or materially different from the item ordered, please contact us as soon as reasonably possible at:

hello@theplushbarn.ae

Please include:

Your name
Order details
Description of the issue
Clear photographs where relevant

We will review the issue and, where appropriate, arrange a replacement, repair, credit or refund in accordance with the circumstances and applicable UAE law.

30. CHANGE-OF-MIND RETURNS

Returns of unused, non-personalised products may be considered by The Plush Barn subject to the condition of the product and applicable consumer law.

Items must not have been used, damaged, altered or personalised.

Delivery and return-delivery costs may be non-refundable unless the item supplied was incorrect or defective.

Personalised or custom-made products generally cannot be returned simply because the customer has changed their mind.

INTELLECTUAL PROPERTY

31. WEBSITE CONTENT

Unless otherwise stated, the content of the The Plush Barn website—including branding, text, graphics, photographs, designs, layouts, concepts, product presentations and other original materials—is owned by or licensed to Evolis Consulting FZ-LLC / The Plush Barn.

Content may not be reproduced, copied, distributed, commercially exploited or presented as another company's work without prior permission.

Third-party brand names, trademarks and logos remain the property of their respective owners.

WEBSITE USE

32. WEBSITE INFORMATION

We aim to keep information on our website accurate and current.

However, prices, product availability, services, photographs, descriptions and event options may change from time to time.

Website content is provided for general information and does not constitute a confirmed quotation or booking unless separately confirmed by The Plush Barn.

33. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social-media platforms, payment providers or other external services.

The Plush Barn is not responsible for the content, security, privacy practices or availability of third-party websites or services.

LIABILITY

34. LIMITATION OF LIABILITY

The Plush Barn will take reasonable care when supplying its products and services.

To the extent permitted under applicable law, Evolis Consulting FZ-LLC and The Plush Barn are not responsible for indirect, incidental or consequential losses resulting from the use of our website, products or event services.

Nothing in these Terms is intended to exclude any rights or liability that cannot legally be excluded under applicable UAE law.

35. FORCE MAJEURE

The Plush Barn will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances outside our reasonable control.

These circumstances may include events such as severe weather, transport disruption, government restrictions, venue closure, power failure, supplier disruption, public emergencies or other events beyond our reasonable control.

Where possible, we will communicate with affected customers and seek a reasonable solution.

GOVERNING LAW

36. UAE LAW

These policies and any agreement with The Plush Barn are governed by the applicable laws of the United Arab Emirates and the applicable regulations of the relevant UAE authorities.

Any dispute will be dealt with by the competent authorities or courts having jurisdiction in the United Arab Emirates, subject to any mandatory consumer-protection rights that apply.

POLICY UPDATES

37. CHANGES TO THESE POLICIES

The Plush Barn may update these policies from time to time to reflect changes to our business, services, website, legal requirements or operational procedures.

The latest version published on our website will apply from the date stated at the top of the page.

Questions regarding these policies, your personal information, an order or an event booking can be directed to:

THE PLUSH BARN
Operated by Evolis Consulting FZ-LLC

SBAM0407, Compass Building
Al Shohada Road
Al Hamra Industrial Zone – FZ
Ras Al Khaimah
United Arab Emirates

Tel / WhatsApp: +971 58 601 6177
Email: hello@theplushbarn.ae
Website: www.theplushbarn.ae